HyBird Ltd. (“HyBird”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, store, and share your personal data when you visit hybird.ai or interact with our services. It also explains your privacy rights and how the law protects you.
1. Contact Details
HyBird Ltd.
167–169 Great Portland Street, 5th Floor
London
W1W 5PF
United Kingdom
HyBird Innovation Technology Ltd
GV10 Level 7 OF-02 DIFC
Dubai
United Arab Emirates
Email: contact@hybird.ai
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). We would appreciate the opportunity to address your concerns first, so please contact us directly.
2. The Data We Collect About You
We may collect and process the following categories of personal data:
Identity Data: name, username, title.
Contact Data: email, billing address, phone number.
Financial Data: bank account and payment card details.
Transaction Data: details about services purchased and payments.
Technical Data: IP address, login data, browser type/version, time zone, operating system, device identifiers.
Profile Data: login credentials, purchase history, preferences, feedback, survey responses.
Usage Data: information on how you use our website and services.
Marketing & Communications Data: your marketing preferences and communication choices.
We may also create or receive Aggregated Data (statistical or demographic data). Aggregated Data is not personal data unless it can directly or indirectly identify you.
We do not collect special categories of personal data, nor do we knowingly collect data relating to children. HyBird is not intended for children.
3. If You Don’t Provide Personal Data
Where we need personal data by law or to perform a contract and you do not provide it, we may be unable to provide our services.
4. How We Use Your Personal Data
We process your personal data to:
Register you or your organisation as a customer.
Provide and operate the HyBird platform and related services.
Manage billing, payments, and recover debts.
Provide customer support, training, and service updates.
Administer and protect our business, website, and platform (troubleshooting, analysis, testing, hosting).
Deliver relevant website content and measure effectiveness.
Use analytics to improve our website, services, and customer experience.
5. Legal Bases for Processing
We process personal data where one or more of the following apply:
Contract – to perform a contract with you or your organisation.
Consent – where you have given consent (you may withdraw at any time).
Legitimate interests – to operate, secure, and improve our services and business, provided your rights do not override those interests.
Legal obligation – to comply with applicable laws.
6. Marketing
We may use your data to recommend products, services, or offers that may be relevant to you.
You will receive marketing from us if you requested information or purchased services and have not opted out.
We do not share your data with third parties for their own marketing.
You can opt out at any time using the unsubscribe link in our emails or by contacting contact@hybird.ai.
7. Cookies
We use cookies to operate and improve our site:
Strictly necessary cookies – required for core functionality.
Performance/analytics cookies – help us understand usage and improve usability.
Functionality cookies – remember preferences (e.g., language, region).You can disable cookies via your browser settings, but some features may not work properly.
See our Cookie Policy for more details.
8. Disclosures of Your Personal Data
We may share personal data with:
Service providers (e.g., IT, cloud hosting, payment processing, analytics).
Business transferees in the context of a merger, acquisition, or reorganisation.
All third parties are required to process your data securely and lawfully.
9. International Transfers
Where we transfer data outside the UK/EEA, we use appropriate safeguards (such as adequacy decisions or standard contractual clauses).
10. Data Security
We use technical and organisational measures to protect your personal data against accidental loss, misuse, or unauthorised access.
11. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, regulatory, and reporting requirements. Retention periods vary by data type and purpose.
12. Your Rights
You have the right to:
Access your data.
Correct inaccurate or incomplete data.
Erase your data in certain circumstances.
Restrict or object to processing.
Request transfer of your data.
Withdraw consent (where processing is based on consent).
To exercise your rights, contact contact@hybird.ai.
We aim to respond within one month.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at hybird.ai.